Privacy Notice

We have structured our website so that you can visit without identifying yourself or revealing any personal information.

If you review or download information from the website, this information is tracked to enable us to provide you with tailored information and to give us information about your use of our website. This action will not personally identify you.

Should you complete a contact or enquiry form on the website or through our connected portals, we collect and store the personal information supplied to us via secure servers to enable us to fulfil your request.

Any personal information you choose to disclose via the website or portals will be processed in accordance with this privacy notice.

To arrange a mortgage, loan or other plan or service for you, we will need to collect a wide range of personal data and financial-related information. Our UK-based team will only collect information that is pertinent to the service we provide and will hold this information only for as long as necessary.

We may also collect credit or debit card details to make payments for Anderson Reed Financial Services Ltd services and to pass to relevant parties such as lenders and surveyors. This information will not be retained after payment has been made.

We will retain and process your personal information based on our Terms of Business contract with you, our statutory and legal obligations, our regulatory requirements and our legitimate business interests.

We collect information via a variety of means, including website forms, telephone calls, email, text messages, social media, post, fax and face-to-face meetings. We may also monitor and record our telephone conversations with you.

The information may be collected directly by Anderson Reed Financial Services Ltd and its staff or from third parties to whom you have agreed may pass your personal information to us.

Anderson Reed Financial Services Ltd will use personal data received to process your request for a mortgage, loan or other plan or service on your behalf. You may advise us at any time should you no longer wish us to use your data. We will use the information in several ways to improve how we support our customers, including:

• Letting you know about changes to our products and services.
• Confirming your identity.
• Training our staff and investigating and preventing fraud.
• Confirming the documents and information you provide to us.
• Keeping our records up to date and complying with regulatory and legal obligations.
• Administering and reviewing the mortgages, finance and products we have arranged for you.
• Helping us assess your needs for protection plans in connection with your borrowing.
• Conducting surveys to help us improve our service.

To arrange a mortgage, loan or other plan or service, we will need to share your personal data with relevant third parties. These may include mortgage lenders, product providers, surveyors, solicitors and other parties that relate to your applications.

When we proceed with a mortgage, loan or other plan or service and your data is shared with a lender or provider, we recommend you also read their privacy notice alongside ours. This can be found on the lender or provider website or on Connect IFA's lender privacy page.

As an Appointed Representative of Connect IFA Ltd, information about you will be shared with Connect IFA Ltd, our network. Connect IFA Ltd assists us with processing your application and with compliance oversight.

If your request for services has come from an introducer of business, we may share limited information with the introducer to keep them informed of your application progress.

We use third-party software systems, including cloud-based storage, to manage mortgage, loan and product applications and to process and verify the personal information you supply. Our software suppliers store data in the UK, are subject to UK data-protection regulations, and are obliged to keep your details secure and use them only to fulfil the contracted service.

We will seek your explicit consent to provide general market news and updates and to inform you of products and services offered by Anderson Reed Financial Services Ltd and its associated companies that are not connected with your specific mortgage, loan or other plan or service. Using one of our services will not automatically opt you in to marketing. We will not provide your personal data to an unconnected third party for marketing.

We may obtain explicit consent verbally, via our website, at face-to-face meetings including shows and events, by email, or through a consent form, and will keep a record of that consent.

Marketing may include emails, telephone calls, social media and post. You can tell us how you would like us to contact you and what marketing content interests you. You may update your preferences or withdraw your consent at any time.

It may be necessary to update this privacy notice from time to time to meet legal, regulatory and commercial requirements. Please revisit this page and take note of any changes. Personal data collected before a change will not be affected without your permission.

The Data Protection Act 1998 was superseded by the Data Protection Act 2018, supplemented by the UK GDPR. This privacy notice sets out most of your rights under the current legislation but may be updated if regulation changes.